Troubleshooting SMS Forwarding Issues in HighLevel
If you’re experiencing issues where incoming SMS messages are only visible in the conversation tab and not being forwarded to your designated forwarding number, this article is here to help. We’ll guide you through the common reasons behind this problem and provide step-by-step solutions to ensure your SMS forwarding functions correctly. By following the troubleshooting steps outlined, you can resolve the issue and ensure that all incoming messages are properly redirected to your forwarding number.
TABLE OF CONTENTS
- Step 1: Click on Automation > Workflows > Create workflow
- Step 2: Choose Start from scratch
- Step 3: Click on Add New Workflow Trigger
- Step 4: Click on Customer Replied
- Step 5: Click on Add filters
- Step 6: Select Reply channel
- Step 7: In the reply channel dropdown, choose SMS
- Step 8: Click on Save Trigger
- Step 9: Click on Send Internal Notification
- Step 10: Click on Custom Values > Message > Message Body
- Step 11: Click on Contact > First Name
- Frequently Asked Questions
- Related Articles
Step 1: Click on Automation > Workflows > Create workflow
Step 2: Choose Start from scratch
Click on Create new workflow
Step 3: Click on Add New Workflow Trigger
Step 4: Click on Customer Replied
Step 5: Click on Add filters
Step 6: Select Reply channel
Step 7: In the reply channel dropdown, choose SMS
Step 8: Click on Save Trigger
Click on Add your first Action
Step 9: Click on Send Internal Notification
Note: SMS notification will create charges for every sms sent
Step 10: Click on Custom Values > Message > Message Body
Step 11: Click on Contact > First Name
Frequently Asked Questions
Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!
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